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Employee engagement
Also called: Staff engagement · Workforce engagement
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What is employee engagement?
Employee engagement is the degree of involvement, motivation, and attachment an employee feels toward their work and their company. It shows up as discretionary effort, service quality, and loyalty to the employer.
Measured through regular surveys (including those by the Gallup institute), it is correlated with performance, customer satisfaction, and retention. For frontline teams, it depends heavily on feeling informed, recognized, and heard.
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