CR Camille
Lit bébé · ch. 306 · 16 h Transmis
Between the front desk, housekeeping and the night shift, a hotel runs on handovers. A logbook, a radio, a WhatsApp group: the information scatters. And the guest feels it. Roomee brings briefs, procedures and handovers into one space, open from the start of the shift. Published once, read everywhere.
1,200 team members open Roomee before 9 a.m. to read the briefs and plan their day.
Your managers spend 40 minutes a day on average chasing, repeating, asking again — because they never know who's actually seen it.
A guest booked a crib for 4 p.m. The note lives only in a colleague's head, and she gets called away to the phone. The next shift comes in, scans the logbook — nothing. The head housekeeper never got the message. By 5 p.m., the crib still isn't set up.
No one did a bad job. The information lived on tools that don't talk to each other — a logbook, a voice note, someone's memory. The real problem isn't a shortage of staff. It's how scattered everything is.
Your week when information travels by paper and WhatsApp. Front desk, housekeeping, F&B, maintenance.
Front desk, housekeeping, maintenance hand off vital information — VIPs, breakdowns, allergies — by logbook, text, WhatsApp. No read receipt: the room isn't ready, the incident never reaches the right department.
Fixed-term contracts, apprentices, summer/winter rotations: with every departure, the personal WhatsApp and the history leave too. And the documents scatter between a personal Drive and Outlook.
A large share of the team has no work email, and the org chart is never up to date: you call, you leave a voice note, you follow up by text. And you start over.
Adding an employee without consent, conversations sitting with Meta, someone who leaves and keeps access to guest preferences and allergies: the GDPR gray area never closes.
Multinational kitchen brigades and front desks, but the critical procedures exist in one language only — and the training repeats every season.
An unclean room gets flagged: voice note lost, email ignored, a paper note on the board. No escalation, no trace. The bad review lands the next day.
Your team isn't asking for much: to know, when they arrive, what the previous shift decided. Today that lives in a logbook left at the front desk, a voice note that drowns, an email nobody opened.
Roomee. A Feed per department, with reads visible: the morning brief, the VIPs expected, the room to prep first. Evening sees what morning noted; night leaves a trace for day. The next shift no longer starts from zero.
Something breaks the routine. A valuable found, an allergy, a special request. The procedure exists, somewhere: a binder never kept up to date, a PDF lost in an email, what the veteran remembers. Two versions going around, two different answers to the guest.
Roomee. Procedures live in Drives by department, up to date, joined the moment you arrive. Noah, the AI built into Roomee, finds the right answer in your documents and always cites its source — it doesn't make up a version of its own. One version is the reference, and that's it.
The season starts, the team doubles. Yesterday, the new hire spent a day shadowing, took the post alone — and quit before the end of the week. The cost isn't the training: it's starting all over.
Roomee. On arrival, everyone automatically joins their department's spaces: job aids, service procedures, the logbook — already on their phone. Noah translates them on demand into 10 languages: everyone reads in their own language. The new hire finds their way alone, without tying up a veteran for three days.
In the morning, the brief goes out once on the Feed. We see who's read it before the shift starts — we've stopped chasing confirmations.
No. The PMS stays the source for reservations and room status. Roomee moves the human information around it: instructions, incidents, guest preferences, procedures — with no re-entry, so every department knows what to do.
Every procedure lives in an up-to-date Drive, as a single reference version. Noah, the AI built into Roomee, finds it in your documents and always cites its source. No more outdated binder or PDF lost in an email.
From day one, the new arrival joins their department's spaces: job aids, procedures and instructions are already on their phone. They find the information on their own, without tying up a veteran — and find it again the next season.
Noah translates the Feed and messages on demand, in 10 languages; the original stays available. A brief published once, read by each person in their own language. Inference runs on Claude (Anthropic); your product data, meanwhile, stays hosted in Europe (Frankfurt).
No. Pricing is per property, never per user: one more extra or seasonal hire changes nothing on the bill. The tier follows team size (up to 30, 60 or 120 team members per property), with custom plans beyond that. We price it to your scope — a quote within 24 to 48 hours. With two or more properties, the Group plan takes 20% off per property, with multi-location features included. Essential with no commitment; Pro and Premium on 12-month terms, with 2 months free on annual billing.
In Europe, in Frankfurt. TLS encryption in transit, AES-256 at rest, designed to support GDPR compliance. When an employee leaves, access is cut in one click; the history, though, stays with the hotel.
In 20 minutes: we set up one department, we pass an instruction from morning to evening, and you watch who reads it. Live.
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