Employee experience (EX)

What is employee experience?

Employee experience (EX) is the whole set of perceptions and feelings an employee has throughout their journey in the company — from recruitment to departure — across their interactions with tools, managers, premises, and the organization.

Conceived by analogy with customer experience, it includes the “moments that matter” (onboarding, first service, career growth). For frontline jobs, the quality of everyday tools and of the information received is a major component of it.