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New guideInternal communication for hospitality 2026The pillar guide for multi-site leadership. 42 pages.Download
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Roomee replaces your WhatsApp groups.

Roomee brings briefs, documents, schedules, roles, and messages together in one space that each team sets up itself.

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Web, iOS, Android — for all your locations

Search ⌘K Inbox 3 Directory Chat
Team spaces
North Team Front desk Logistics Maintenance
CL Camille L. Manager
North Team / Set up your space
ML TB LM 12 members

Your North Team space is ready

Add your first tab to get started

ML
Marie Laurent · just now

Shift start brief — morning team

Today's priorities are posted. Extra help arrives at 12:45 in the North zone. Remember to check off the opening checklist.

12 4
LM TB LK 12 reads
LM
Léa Marchand · 12 min ago

New version of the job aid

Read it before your shift starts. The document is in the Drive, under the Procedures tab.

Job-aid-v2.pdf 312 KB
9 2
8 views
TB
Tom Berger · 28 min ago

Stock running low — restock requested

Remember to log outgoing stock in the Drive for tracking.

5
6 views
Name Size Modified
Opening-procedure.pdf 2.4 MB yesterday
Zone-map.jpg 1.1 MB just now
Team-schedule.xlsx 485 KB 3d
Job-aid-v2.pdf Latest version · available to everyone 312 KB Monday
ML
Marie Laurent
Location Manager
TB
Tom Berger
Team Lead
LM
Léa Marchand
Coordinator
LK
Lina K.
Team member
TB
Tom Berger
Team Lead
tom.berger@mygroup.com
Afternoon shift
Online · 7:12 AM
TB
Tom Berger online
Got the schedule, thanks. Yesterday · 5:45 PM
Today
Is the North zone ready for handover? 11:32
Yes, all good 👍 11:33 · Seen
Write a message… |
North Team · 12 members · ready in 4 min
Camille L.

A tool rolled out is good.
Opened every morning, it's better.

1,200 team members open Roomee before 9 a.m. to read the briefs and plan their day.

  • La Môme Plage
  • Diapason
  • La Môme Riviera
  • Moma Group
  • D&fi Groupe
  • Thoumieux
  • Corail

You have too many tools
and not enough clarity.

The brief gets lost. The document is nowhere to be found. The schedule is out of date. And the manager is back to finding, resending, repeating. Roomee brings it all together in the team space.

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WhatsApp
Emergencies
Google Drive
Documents
Microsoft Excel
Schedules
Microsoft Outlook
Notes
Microsoft Word
Procedures
Microsoft PowerPoint
Briefings
Create a space ×
|
Bistrot des Halles · Paris 1er ▾
AVAILABLE
Feed
Team news and announcements
Drive · Spec sheets
Shared documents you can name
Drive · Hygiene
A separate Drive per topic
Org chart
Roles for the current shift
Group messaging
A dedicated chat for the team
Invite the team 3 selected
MB
Marc Bernard
+33 6 12 34 56 78
✓
SR
Sophie Renaud
+33 6 87 12 33 21
✓
LD
Léo Dubois
+33 6 55 89 12 47
✓
SMS SMS SMS
MB
Marc B. · Head chef
just now
📌
New summer menu to approve by 6pm. I put the full outline in Spec sheets. Make sure to read it before prep.
Menu_Summer_2026_v3.pdf · 2.4 MB
4/12
✓

Create one space per team,
it's simple and it works.

Each team sets up its own space: briefs, documents, roles. Without going through IT. Everyone knows where to find today's info.

Book a demo

Try Roomee.
It's easy.

Explore briefs, documents, roles and essentials. A team finds the info, checks a sheet and knows who does what — without reopening WhatsApp, Drive, Excel or Outlook.

Frontline team
Lyon location · 14 members
MB SR LD +9
MB
Marc B. Team Manager · 8:32am
Today's brief
Heavy footfall expected today. Zone 2 is the priority this morning. Full team at 9am.
2 replies 12 reads
SR
Sophie R. Stock Lead · 9:14am
Stock alert
Check the critical levels before 11am. Supplier delivery Monday morning.
1 reply 9 reads
YD
Yasmine D. Reception Lead · 10:22am
4pm arrivals
2 VIP visitors expected. Zones 4 and 6 ready, personalized welcome in place.
0 replies 7 reads
MB
Marc Bernard Team Manager · 8:32am

Today's brief

180
People
4
Zones
12
Crew
Today's priorities
Zone 2 — reinforced opening 3 leads · 9am
Supplier delivery receiving · 11am
VIP visitors expected reception · 4pm
+ 9 more items
2 replies 12 / 14 reads
SR
Sophie R. · 8:45am Got it, I'll pass the word to my team.
Read by 12 / 14
MB SR LD JM +8
SR
Sophie Renaud Stock Lead · 9:14am

Stock alert

Check the critical levels before 11am. Alert Marc if item A12 drops below 12 units. Supplier delivery expected Monday morning.

1 reply 9 / 14 reads
MB
Marc B. · 9:22am Got it. Added to the opening checklist.
Read by 9 / 14
MB SR LD +6
YD
Yasmine Dieng Reception Lead · 10:22am

4pm arrivals

Both VIP spaces are ready for the 4pm arrivals. Personalized welcome in place, welcome tray set up.

  • Zone 4 · Mr Laurent (nut allergy flagged)
  • Zone 6 · Ms Hartmann (step-free access needed)
1 reply 7 / 14 reads
MB
Marc B. · 10:38am Noted for Ms Hartmann, I'll set up step-free access.
Read by 7 / 14
MB YD SR +4
Drive
6 folders · 124 documents
Welcome
New-hire onboarding
6 docs · updated 2 days ago
Job sheets
One sheet per role, kept current
18 sheets · updated 3h ago
Procedures
Opening, handover, incidents
12 docs · updated 5d ago
Health & Safety
Procedures, logs, checks
14 docs · updated yesterday
Ongoing training
Modules for the current team
8 modules · updated 1 wk ago
Schedules
Team rotations and time off
21 docs · Live

Welcome

Click a document to see its contents.

Day-1 onboarding guide

PDF · 4.2 MB · Required reading before your first shift

Page 1 · Welcome

Your first day

“Welcome to the team. Your first day starts at 9am in the break room. You'll find your uniform, your badge and your mentor there.”

To complete during your first day
  • Site tour with your mentor
  • Meet the current team
  • Tools walkthrough: Roomee, badge, schedule
  • Sign the contract and the charter

Service charter

PDF · 1.8 MB · Signature required within 7 days

Page 2 · Commitments

Our 5 daily commitments

“These 5 commitments are the bedrock of who we are. They apply to everyone, from the front line to the back room.”

  1. Welcome every visitor like a guest
  2. Know your role by heart within 7 days
  3. Anticipate before you're asked
  4. Communicate clearly with the team
  5. Leave your station clean when you go

Staff handbook

PDF · 620 KB · updated January 2026

Article 4 · Page 8

Dress code and personal hygiene

“Work attire is required throughout your shift. Badge visible, closed-toe shoes, protective equipment as your role requires.”

Contents
  • Art. 1 — Hours and attendance
  • Art. 2 — Breaks and staff meals
  • Art. 3 — Communication and reporting lines
  • Art. 4 — Dress code and personal hygiene
  • Art. 5 — Phones and social media

A word from the manager · Welcome

Video · 2 min 18 · Recorded by Marc B.

2:18 Marc B. · Team Manager
Key takeaways
  • The team is your family for 8 hours
  • Mistakes are human, silence is not acceptable
  • Take pride in the work you deliver every day

Day-7 checklist

Mentoring document · Filled in by the mentor at the end of week 1

  • Knows the 6 zones and their numbering
  • Comfortable with the Roomee channels (brief, handover, incident)
  • Can close out a handover without errors
  • Knows the safety instructions for each zone
  • Has run a handover solo
  • Has been introduced to the location manager
3 / 6 signed off · To finish before Friday

Day-30 review

Self-review + mentor grid · End of the first month

Site knowledge ★★★★☆
Team communication ★★★★★
Service mindset ★★★★★
Independence ★★★☆☆
Health and safety ★★★★☆

Job sheets

One sheet per role · duties, key points, safety instructions.

Reception
6 sheets
Logistics
8 sheets
Maintenance
4 sheets

Reception role — Sheet v3

Job sheet · Reception zone · Shift start 8:45am

Role duties
  • Open the zone and check the signage
  • Welcome and direct visitors
  • Keep the arrivals log
  • Report any incident in Roomee
  • Hand off the instructions to the next shift
Key points
  • Badge and attire from 8:45am
  • Check the zone before opening
  • VIP request → alert the manager
  • Rotating break at 11:30am
  • Handover brief 15 min before end of shift
Extra staff on this role today. See Marc B.'s brief.

Summer 2026 setup

Currently active · Approved by management · 3.4 MB

Extended hours
Weekdays8am – 7pm
Weekend9am – 8pm
Public holidays10am – 6pm
Extra team cover
Reception+2 crew
Logistics+1 in the morning
Maintenanceweekend on-call

Procedures

Operating standards · opening, handover, VIP reception, incidents.

SOP · Opening the location

Standard procedure · Version 2026.1 · Duration: 90 min

  • 8:00am — Unlock access + alarm
  • 8:15am — Safety walk of the zones
  • 8:30am — Receive daily deliveries
  • 9:00am — Set up the spaces
  • 9:15am — Team brief with the manager
  • 9:30am — Check displays + signage
2 / 6 steps done. The location opens at 10:00am — 45 min left.

SOP · VIP reception

House standard · Acknowledged by 11 / 14 crew

01
Recognize them on arrival
Greet by name, no hesitation. Reception knows the VIP list by heart.
02
Priority seating
Space ready. Preferences visible in the Roomee brief.
03
Welcome touch
Approved by the manager, tailored to the visitor's profile.
04
On-site follow-up
The location manager stops by in person during the visit.

SOP · Shift handover

Team procedure · updated February 2026

Section 2 · Handover

Handing over between shifts

“The handover happens out loud AND in Roomee: one handover message per zone before you leave your station. Never an instruction given only out loud.”

To pass on at every handover
  • State of the zones and any open incidents
  • Missing or out-of-service equipment
  • Pending visitor requests
  • Priorities for the next shift

Procedure · Incident reporting

Internal procedure · know it before your first shift

What to do when an incident happens
  1. Log the incident in Roomee (place, time, detail)
  2. Alert the manager immediately
  3. The manager confirms the next steps
  4. Follow the instruction and confirm it's resolved
When in doubt: tell the manager. Never improvise.

Health & Safety

Logs, checks and cleaning procedures.

2026 safety procedures

Internal reference · Updated yearly · 5 checkpoints

Key checkpoints
  • 1 — Shift start: opening checks
  • 2 — Equipment: condition and availability
  • 3 — Work area: cleanliness and tidiness
  • 4 — Stock: levels and restocking
  • 5 — Close-out: handover to the next shift
Next review: May 2026. Procedure reviewed every quarter.

Temperature log

Live · Updated daily · 3 zones · Last entry: 12 min ago

Zone Target Reading Status
Cold room +2 → +4 °C +3.2 °C ✓ OK
Freezer ≤ −18 °C −19.5 °C ✓ OK
Dry store +14 → +25 °C +19.4 °C ✓ OK

Ventilation cleaning procedure

Weekly · Every Friday 6:00pm · 45 min

01
Cut power to the equipment
Confirm a full shutdown before doing anything.
02
Remove the ventilation filters
Soak 20 min in the right product (see label).
03
Clean the housings and surfaces
Approved products only. Never water on the electrics.
04
Reassemble and test
Check operation zone by zone. Sign the log.

Ongoing training

Modules for the current team — click to open the content.

Reception & visitor relations

Core module · 8 videos · 42 minutes total

4:28 Chapter 3 · Common requests
Reception basics 5 min 42
Know your location 6 min 15
Common requests 4 min 28
Directing without keeping people waiting 5 min 10
Difficult situations 4 min 55
VIP and partner reception 7 min 00
2 / 8 chapters done · Sophie R. 100% complete

Frontline leadership

Quarterly workbook · 64 pages · Led by Marc B.

Page 4 · Chapter 1

Communicating during a rush

“The team brief is the most important moment of your day. That's where you set the standards, pass on the energy, align the team.”

01 Communicating during a rush p. 4
02 Delegating without micromanaging p. 15
03 Handling a conflict on the team p. 26
04 Briefing like a pro p. 38
05 Growing your team p. 49
Next session
Tuesday March 14 · 2:00pm · Meeting room · 8 signed up of 12 spots

Handling a customer complaint

Short video · 6 min 32 · Led by Sophie R.

6:32
Key takeaways
  • Listen without interrupting
  • Restate the customer's complaint
  • Offer a fix before they even ask
Quiz · 5 questions
1. What do you do first when facing a complaint?
Offer an immediate fix Listen without interrupting Call the manager

Team skills tracker

Monthly review · 14 people · Last updated 3 days ago

3.8
Average / 5
85%
Target level
+0.4
vs last quarter
Member Safety Service English
SRSophie R. ★★★★★ ★★★★☆ ★★★☆☆
LDLéo D. ★★★☆☆ ★★★★★ ★★☆☆☆
YDYasmine D. ★★☆☆☆ ★★★★☆ ★★★★★
+ 11 more members

Schedules

Team rotations, weekly schedules, time-off requests.

Schedule · Week 22

Live · 14 people · Approved by Marc B. 1 day ago

Mon Tue Wed Thu Fri
MBMarc B. Full Full Off Full PM
SRSophie R. PM Full Full Off Full
LDLéo D. AM PM Full Full Off
AM = morning · PM = evening · Full = full day · Off = day off

Zone rotation

4 zones · Monthly rotation · April 2026

Zone Lead this month
Zone 1 · Reception SRSophie R.
Zone 2 · Stockroom LDLéo D.
Zone 3 · Floors JMJulie M.
Zone 4 · Outdoors TAThomas A.

Time-off requests · Summer 2026

To approve before April 30 · 9 requests pending

  • Sophie R. — July 15 to 28 (2 wks)
  • Léo D. — August 1 to 14
  • Julie M. — August 8 to 22 (clashes with Léo)
  • Thomas A. — July 5 to 19
  • Yasmine D. — July 22 to August 5
2 / 5 approved. Watch the Léo / Julie overlap in August.
Org chart · Frontline team
14 members · Lyon location
MB
Marc Bernard
Team Manager
SR
Sophie R.
Stock Lead
LD
Léo D.
Logistics Lead
LK
Lina K.
Team member
MB
Marc Bernard
Team Manager
marc.bernard@site-lyon.fr
+33 6 12 34 56 78
Morning + evening rotation
Online · 7:12am
Essentials · Lyon location
Pinned page · Always-on reference
Pinned
Opening hours
Mon – Fri · 8am – 7pm
Saturday · 9am – 6pm
Sunday · Closed
Key contacts
MB @marc.bernard · Manager SR @sophie.r · Stock KL @karim.l · Maintenance
Key documents
PDF @Day-1 onboarding guide PDF @2026 safety procedures PDF @Service charter
Coming up this week
Quarterly team meal
Monday March 17 · 6:00pm · Break room
Safety review — team
Friday March 21 · morning
Book a 20-min demo

A tool that fits your industry.

Kitchen ↔ front of house

Allergies, VIPs, a dish running out: the front of house knows before the rush.

  • The front of house knows which dishes are no longer available.
  • Allergies and VIPs stay visible throughout service.
  • An incident comes up with the right context.

Trusted by Thoumieux · La Môme · Cassaros

See Roomee for restaurants →

Front desk ↔ housekeeping

Rooms, requests, breakdowns: the front desk works with up-to-date information.

  • The front desk knows which rooms are ready.
  • Guest requests no longer get lost between teams.
  • A breakdown goes to the right place, to the right person.

Trusted by Hôtel du Cap · Royal Monceau · Nikki Beach

See Roomee for hotels →

From the dock to picking

A delay, a stockout, a new priority: the team knows what's changing before the line stalls.

  • The day's priorities are visible from the start of the shift.
  • Safety instructions stay accessible on the dock.
  • Every quality incident leaves a record.

Trusted by D&Fi

See Roomee for logistics →

Handovers without lost information

Instructions, on-call schedules, procedures: everything carries over from one handover to the next.

  • Instructions no longer sit stuck on a whiteboard.
  • Protocols stay up to date, with no reprinting.
  • Who's in charge, who's on call, who to reach: everything is visible.

Data hosted in Europe · Designed for GDPR compliance

See Roomee for healthcare teams →

Publishing an instruction isn't enough.

With Roomee, every piece of information lands in the right place, at the right time, with the right team.

What sets Roomee apart, compared with workarounds and an intranet. Click a criterion to read the details.
On the ground Workarounds Intranet Roomee
Workarounds
Intranet
Roomee
Workarounds
Intranet
Roomee
Workarounds
Intranet
Roomee
Workarounds
Intranet
Roomee
Workarounds
Intranet
Roomee
Workarounds
Intranet
Roomee

Compare Roomee, point by point

vs WhatsApp (in French) vs Beekeeper (in French) vs Workvivo (in French) vs LumApps (in French)
Book a demo

What it changes

Get teams off WhatsApp

Workarounds

Non-compliant. Customer data and incident photos sit in private chats, with no oversight and no audit trail.

Intranet

Compliant on hosting and permissions. But unused on the ground: teams stay on WhatsApp on the side.

Roomee

Compliant AND used. Hosted in Europe, role-based permissions, exports — and the app lives in the team's pocket.

What it changes

Know who's seen the info

Workarounds

None. Head office learns about gaps over the phone — or too late, when a customer complains.

Intranet

Static. You see what was published, not what was read, done or ignored on the ground.

Roomee

One dashboard per location: reads, feedback, completion. Head office sees where things are applied and where they slip — live.

What it changes

Find the right version

Workarounds

Three versions, three truths. Every location keeps its own PDF, its WhatsApp screenshot, its annotated printout.

Intranet

Up to date at head office, ignored on the ground. The official procedure isn't the one people actually follow.

Roomee

One up-to-date version, sent to the right locations, with read tracking.

What it changes

Train without repeating everything

Workarounds

Reinvented with every new hire. They learn by watching, asking, getting it wrong — two to three weeks, at best.

Intranet

Not designed for the frontline. Too far from the job, never opened by new hires.

Roomee

New hires find their briefs, procedures and roles from day one. Up to speed in days, not weeks.

What it changes

Keep control of access

Workarounds

No audit trail. “I told them” on WhatsApp doesn't hold up with an inspector or an insurer.

Intranet

No per-person read tracking. The instruction is online, but who's actually read it?

Roomee

A time-stamped acknowledgment for every person. Exports ready for an audit, an insurer or an investigation.

What it changes

First location live the same day

Workarounds

Already there, but out of control. WhatsApp takes 10 minutes to set up — no structure, no record, no rules.

Intranet

A 6-to-12-month project. Specs, SSO, training, change management — and in the end, usage stalls.

Roomee

First location live the same day. Managers build their space in a few hours, no IT ticket.

On WhatsApp, your information leaves with your teams.

With Roomee, instructions, documents, and procedures stay in a secure space your company controls.

Hosted in Europe

Your data is stored in Europe, encrypted in transit and at rest. Designed to support GDPR compliance.

Controlled access

Each team member sees only the spaces relevant to them.

Your data stays yours

Full export, deletion on request, reversibility included.

Book a demo See our security policy (in French)

They replaced their homegrown system with Roomee.

Quotes translated from French.

  • Thoumieux
    Information used to be all over the place. Roomee became the daily entry point for our teams.
    • 100% adoption in 6 weeks
    • 6 → 1 tools merged into 1 space
    • 42 min saved per manager per day
    Hugo Cassaro Thoumieux
    Read the case study
  • Hôtel du Cap-Eden-Roc
    14 WhatsApp groups, an overflowing Drive. Roomee replaced it all in under two weeks.
    Yoan Perresson Hôtel du Cap-Eden-Roc
    Read the case study
  • Cassaros
    With other tools, everything went through head office. With Roomee, every manager tailors their own space.
    Hugo Cassaro Cassaros
    Read the case study
  • D&fi Groupe
    Notion looked great on paper. But pages drifted out of sync across locations. Roomee gave us ready-made modules.
    Group management D&fi Groupe
    Read the case study
  • La Môme
    New hires used to spend their first day chasing information. Now they open Roomee and everything is there.
    Multi-location management La Môme
    M

The questions before getting started

  • Q1. How long does it take to roll out Roomee?

    Plan on about 3 weeks: one to configure, two to switch team by team. No IT project, no mandatory migration.

  • Q2. Does Roomee replace Slack, WhatsApp, or Teams?

    For frontline day-to-day — briefs, schedules, documents, quick messages — yes. For cross-team project management, Slack or Teams can still be useful. WhatsApp is usually the first one to go.

  • Q3. What happens when an employee leaves the company?

    Their account is deactivated in one click. Messages stay in the team's space. Access stops with the account.

  • Q4. Does Roomee work on mobile?

    Yes: web, iOS, and Android. Teams use it on their phones, even without a desk or a work email. Notifications can be turned off outside working hours.

  • Q5. What integrations are available?

    Roomee can connect to your HR, payroll, or scheduling tools: Lucca, Payfit, Combo, Skello, Sage, Cegid, ADP, depending on your setup.

  • Q6. Where is my data hosted?

    Your data is hosted in Europe, in Frankfurt, and encrypted in transit and at rest. You remain the owner of your data, and can export it at any time.

  • Q7. What if we're not satisfied?

    You can try Roomee for 30 days, with no commitment and no credit card. If you leave, your data can be exported in an open format.

Book a demo (20 min)

No more hours lost hunting for information.
It's all in Roomee.

Book a 20-minute demo
Roomee

The modular workspace every frontline team sets up itself. Restaurants, hotels, logistics.

Book a demo
  • Hosted in Europe
  • GDPR-native
  • 99.9% uptime

Web, iOS and Android — built for teams without a desk.

Download Roomee on the App Store Download Roomee on Google Play
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Compare

  • vs Beekeeper FR
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