A VIP brief split between the concierge desk and room service, a procedure buried in one department's silo, a Forbes standard forgotten at 11 p.m.: in a palace, a broken handover always shows. Roomee puts every department on the same information — before the guest arrives.
1,200 team members open Roomee before 9 a.m. to read their briefs and get the day ready.
Your managers spend an average of 40 minutes a day chasing, repeating, asking again — because they never know who has actually seen it.
He likes one specific tea, a room at 21 °C, hates white flowers. A birthday, tomorrow. The front desk knows. The new butler hasn't had time to read the brief. Room service sends lilies. Nobody told the pastry team.
Nobody did bad work. The brief existed — it simply never reached the right departments, at the right time. At this level, that is the incident.
Daily life in a palace when the house's memory lives on personal phones.
Preferences, allergies, welcome rituals: everything lives in personal WhatsApp threads, archived Outlook accounts, notebooks. One concierge leaves. The house's memory starts over from zero.
Head office approves a concierge procedure; the annexes discover it three weeks later. Or never. And the LQA inspector flags the gap, from one property to the next.
Medical preferences, beliefs, discretion protocols travel by text message “for discretion.” No consent, no framework, mixed in with the employee's private data.
“Room 812 takes white towels only” drowns in WhatsApp. Sent in French only, it misses everyone who reads English, Mandarin, or Arabic. And nobody knows who saw it.
The head concierge left, but he's still the de facto contact. His replacement is here. Nobody knows it. Ten minutes hunting for the right number. The VIP request lands too late.
Gluten-free, ice for cocktails only, a visit at 3 p.m.: housekeeping passes it on by voice note, the concierge desk keeps only part of it, the kitchen gets it wrong. The discreet personal touch falls through.
The concierge desk knows. The butler knows. Room service doesn't. At this level of care, a detail stuck between an email, a paper note and a voice message is the detail that fails. And the guest feels it.
Roomee. A pre-arrival brief published in the Feed, targeted at every department involved (concierge, butler, housekeeping, room service, pastry, flowers). You publish it once; each person reads it in their department, and confirms receipt. You see, department by department, that the information has been read before the guest walks through the door. Internal coordination, not a CRM: the PMS, Golden or HotSOS remain the source for reservations.
Butler, concierge, housekeeping: each department has its own body of procedures. A simple cross-department request? Three SOPs to read. In the middle of service, nobody does. People improvise, or call the manager.
Roomee. Noah, the AI built into Roomee, searches every department's procedures at once. It answers the question asked and cites the source documents (butler · concierge · housekeeping) — the answer points back to the original, not a rewritten version. The right instruction is there, in 10 seconds — not three binders to open.
A Forbes point docked for a door opened on the wrong side. A thousand criteria, constant pressure. The reference sheet sits in the director's office, not in the valet's pocket at 7 a.m.
Roomee. LQA standards and service procedures live in Drives by role, in your pocket. Noah finds the exact criterion and cites the document. The day's checklist is right there, ready to check before you act. Not just in one manager's memory.
The brief goes out once, and we see who has read it before the guest arrives — the concierge desk, housekeeping, F&B. We stopped chasing confirmations between departments.
No. The PMS stays the PMS: reservations and room status; Golden or HotSOS keep the guest CRM. Roomee is internal coordination — who knows what, who has read, who needs to act: pre-arrival briefs, shared procedures, handovers between departments.
One brief does it: a pre-arrival brief published in the Feed, targeted at every department involved. Each person confirms receipt; you see who has read it — concierge, butler, housekeeping, room service — before the guest walks through the door.
Noah, the AI built into Roomee, searches every department's procedures at once and cites the source documents. It doesn't rewrite a version of its own: the answer points back to the original document (butler Drive, concierge Drive…).
Service procedures and house standards live in Drives by role, in your pocket. Noah finds the exact criterion. Worth noting: no “HACCP” claim — Roomee covers service procedures and job aids, not regulated food-safety compliance.
You publish the brief once; everyone reads it in their own language. Noah translates the Feed and messages on demand, in 10 languages — translation is triggered by each user, not automatic. Inference runs on Claude (Anthropic, US); your product data stays hosted in Europe (Frankfurt).
Pricing is per property, never per user: the tier follows team size (up to 30, 60 or 120 team members per property), with custom plans beyond that. We price it to your scope — you'll have a quote within 24 to 48 hours. With two or more properties, the Group plan takes 20% off per property, with multi-property features included. Essential with no commitment; Pro and Premium on 12-month terms, with 2 months free on annual billing. Hosted in Europe (Frankfurt), TLS / AES-256 encryption, designed to support GDPR compliance. When an employee leaves, access is cut in one click. The history stays with the house.
In 20 minutes: we send a VIP brief from the concierge desk to room service and the pastry team, and you watch who reads it. Live.
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