How do you keep running when the manager is away?

Roomee gets the manager's know-how out of his head: contacts in the shared directory, contracts in the Suppliers Drive, procedures in Pages. Once it's in Roomee, anyone finds it on their own. Without calling the manager.

We have no written procedures. Where do we start?

With the most critical one: late check-in, check-out, handling a leak. The manager writes it as one Roomee Page. One procedure, one page, one reference. The team reaches it from their phone. No need to write it all at once: one procedure a week, and the base builds itself.

How do you train a new arrival without tying up the manager?

On arrival, the new hire automatically joins their department's spaces: job descriptions, procedures, the instructions log, already on their phone. A question? Noah, the AI built into Roomee, answers from the hotel's documents — on demand, in 10 languages. Inference runs on Claude (Anthropic, US); your data, meanwhile, stays in Europe (Frankfurt).

Which tier for a single-property independent hotel?

The Essential plan is built for single properties: one property, versatile teams, no IT department. Pricing is per property. Never per user. Whether you're three or thirty, it's the same price (up to 30 team members). Pro (up to 60), then Premium (up to 120), add the advanced features as your needs grow. We price it to your scope — you'll have a quote within 24 to 48 hours. Essential comes with no commitment; Pro and Premium on 12-month terms, with 2 months free on annual billing.

Where is our data hosted? And when the manager leaves?

In Europe, in Frankfurt. TLS encryption in transit, AES-256 at rest, designed to support GDPR compliance. Someone leaves. Even the manager? Access is cut in one click. The documents, meanwhile, stay at the hotel.

The team speaks several languages — is that a problem? No.

More of an asset. Noah translates on demand in 10 languages: everyone reads the procedure in their own language, without the manager retranscribing a thing. Translation is triggered by the user. Not automatic.

Independent hotel: the know-how no longer leaves with the manager

Pierre Martin Manager · away this week

In his head

Shared space

Laundry contract Suppliers Drive
On-call plumber Maintenance Directory
Check-in without the manager Procedures Drive

The team has access

Marie Front desk

Karim Maintenance

Sofia Housekeeping

The hotel runs, even without you.

No IT department? None needed.
The team opens it on their own. And that's it.

1,200 team members open Roomee before 9 a.m. to read the briefs and plan their day.

Five days of getting by. No outage. No technical reason.

Your managers spend 40 minutes a day on average chasing, repeating, asking again — because they never know who's actually seen it.

The manager is on sick leave for a week.

His wife covers the front desk: where's the laundry contract? She doesn't know. A housekeeper has a leaking faucet: who has the plumber's number? The manager. On leave. The late check-in procedures? Nobody knows.

No one did anything wrong. The problem isn't skill: it's that the hotel's know-how lives in a single head — and nowhere else.

A small hotel's operational know-how locked in one person's head — and that person is away.

With no IT department, the independent hotel improvises. And improvising comes at a price.

Your week, honestly: between printouts on the wall, WhatsApp, and a personal Drive.

The employee leaves. So does the know-how.

When a receptionist or a key head housekeeper leaves, years of unwritten procedures evaporate. The handover? An email and a hallway conversation.
One instruction. Four versions. No single source.

One instruction lives on a paper sheet, in an email, on a personal Drive, in a WhatsApp note. No single source. And part of the team never sees the update.
A guest's allergy. In a personal WhatsApp thread.

Preferences and special requests pass through personal accounts. The employee leaves: the data stays on their phone. Or vanishes. Without a trace.
Every new hire: two hours. Re-explaining everything. Again.

Check-in, PMS, hygiene, incidents: the manager trains by word of mouth, with nothing reusable. And starts over, word for word. For the next hire. And the next.
“Severe allergy, room 8.” Housekeeping doesn't see it.

Floor staff don't read their email. “Severe allergy, room 8” dropped in the WhatsApp group? Invisible for hours. With no targeted alert.
Too much software. Too small a team. The tool doesn't stick.

Two hours of training. Staff wary of computers. A manager who spends days on it. Resistance sets in, and the tool doesn't stick.

The information stays. You can leave.

Every important contact — the on-call plumber, the laundry provider, the breakfast supplier — lives in your phone, or in your head. Every contract sits in a binder only you know. You leave, everything stops.

Roomee. Contacts, contracts and key procedures in a shared Drive and directory, open to the team. The plumber's number is in their pocket, not just in yours. The hotel runs — whether you're there or not.

Leaky faucet, room 214 —
who calls the plumber?

Only the manager has the number

Directory · Key contacts Suppliers & Maintenance Drive

On-call plumber 06 12 34 56 78 · Emergency Maintenance
Martin Laundry contract no. BL-2024-07 Suppliers
Emergency electrician 09 87 65 43 21 Maintenance

Found in 10 seconds — no call to the manager.

Written once. Read by everyone. For good.

The late check-in procedure exists. You know it perfectly. But it has never been written down. Passed on by word of mouth, it loses a detail with each retelling. And disappears when each employee leaves. Impossible to audit. Impossible to hand over when the hotel is sold.

Roomee. One Page per procedure: check-in, check-out, room cleaning, lost and found. Written once by the manager. Read by the team. Available from any phone. The procedure no longer lives in one head: it stays at the hotel, whatever the turnover.

Pierre Martin Manager · writing

Page

Shared with the team

Reference version · up to date

The new hire moves forward on their own. You keep working.

Today, training a new arrival means tying you up for half a day, between two guests. With nothing to support it, quality depends entirely on how free you are that day. And you aren't always.

Roomee. On arrival, the new hire automatically joins their department's spaces: job descriptions, procedures, the instructions log. A question? Noah, the AI built into Roomee, answers from the hotel's documents, in 10 languages, on demand. It finds the answer on its own. You keep your hours for what matters — not for spelling out every procedure.

Welcome, Lucas New hire · Front desk · Day 1

Your resources — joined automatically

Job description — Front desk Onboarding Drive · 3 pages
Service procedures Front desk Drive · 8 documents
Instructions book translated by Noah up to date · updated yesterday

Noah The breakfast menu is in the Front desk Drive, under “Guest standards.” Want me to translate it for you?

Frequently asked questions — independent hotels

How do you keep running when the manager is away?

Roomee gets the manager's know-how out of his head: contacts in the shared directory, contracts in the Suppliers Drive, procedures in Pages. Once it's in Roomee, anyone finds it on their own. Without calling the manager.
We have no written procedures. Where do we start?

With the most critical one: late check-in, check-out, handling a leak. The manager writes it as one Roomee Page. One procedure, one page, one reference. The team reaches it from their phone. No need to write it all at once: one procedure a week, and the base builds itself.
How do you train a new arrival without tying up the manager?

On arrival, the new hire automatically joins their department's spaces: job descriptions, procedures, the instructions log, already on their phone. A question? Noah, the AI built into Roomee, answers from the hotel's documents — on demand, in 10 languages. Inference runs on Claude (Anthropic, US); your data, meanwhile, stays in Europe (Frankfurt).
Which tier for a single-property independent hotel?

The Essential plan is built for single properties: one property, versatile teams, no IT department. Pricing is per property. Never per user. Whether you're three or thirty, it's the same price (up to 30 team members). Pro (up to 60), then Premium (up to 120), add the advanced features as your needs grow. We price it to your scope — you'll have a quote within 24 to 48 hours. Essential comes with no commitment; Pro and Premium on 12-month terms, with 2 months free on annual billing.
Where is our data hosted? And when the manager leaves?

In Europe, in Frankfurt. TLS encryption in transit, AES-256 at rest, designed to support GDPR compliance. Someone leaves. Even the manager? Access is cut in one click. The documents, meanwhile, stay at the hotel.
The team speaks several languages — is that a problem? No.

More of an asset. Noah translates on demand in 10 languages: everyone reads the procedure in their own language, without the manager retranscribing a thing. Translation is triggered by the user. Not automatic.

Book a demo (20 min)

Drives you can name

Contracts, contacts, procedures. In your pocket. Up to date. Always.

Org chart

Who does what. Who calls whom. Visible to the whole team.

Mobile app

The hotel runs, even without you.

In 20 minutes: we set up a directory, a Suppliers Drive, one procedure. And we watch the team find it on their own. Live.

Request a demo

No IT department? None needed.The team opens it on their own. And that's it.

The manager is on sick leave for a week.

The employee leaves. So does the know-how.

One instruction. Four versions. No single source.

A guest's allergy. In a personal WhatsApp thread.

Every new hire: two hours. Re-explaining everything. Again.

“Severe allergy, room 8.” Housekeeping doesn't see it.

Too much software. Too small a team. The tool doesn't stick.

The information stays. You can leave.

Written once. Read by everyone. For good.

The new hire moves forward on their own. You keep working.

The hotel runs, even without you.

No IT department? None needed.
The team opens it on their own. And that's it.